Because our customers are at the heart of our brand we provide free global shipping on all orders over £40.
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. A signature will be required upon delivery of your order. Please ensure all billing and shipping details are correctly provided. Once a delivery has shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.
We endeavour to process and ship your order as soon as possible after we receive payment. Depending on where you are in the world (and our stock levels) your order will be shipped out from either our UK studio or Hong Kong office. Usually you can expect to receive your order within 2-5 working days but it could take 10-14 working days if you are outside of the UK or Hong Kong.
We will dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
If you would like to pay extra for an urgent delivery please contact us. Or feel free to contact us if you have any questions:
WhatsApp: +44 (0) 7523117300
WeChat ID: Leanne Claxton